FAQs

Runway Collection is a global platform that connects customers with designers from around the world, offering exclusive fashion pieces directly from designers' collections.

Designers register on our platform, list their collections, and customers can browse, purchase, and receive their orders directly from the designer.

Yes, all items are listed by verified designers, ensuring authenticity and exclusivity.

Simply browse the collection, add your desired items to the cart, and proceed to checkout. .

Customization availability depends on the designer. Some designers offer made-to-order options. You can check the product description or contact the designer through our platform.

We accept credit/debit cards, PayPal, and other secure payment methods depending on your location.

Orders can be modified or canceled within a limited timeframe. Please check our cancellation policy for details.

We offer worldwide shipping. Delivery times may vary based on the designer's location..

Shipping times depend on the designer's location and your shipping address. Estimated delivery time is usually 7-10 days.

Once your order is shipped, you will receive a tracking number via email.

While you can browse without an account, creating one allows you to track orders, save favorites, and get personalized recommendations.

You can reach us via email or live chat available on our website.

Yes! Subscribe to our newsletter to stay updated on the latest collections and exclusive releases.

Returns are subject to the designer's individual return policy. Please check the product page for return eligibility..

Contact our customer support within 48 hours of receiving the item with photos of the issue, and we’ll assist you with the next steps.